{"id":7155,"date":"2016-10-01T16:04:44","date_gmt":"2016-10-01T14:04:44","guid":{"rendered":"http:\/\/11.qsimp.com\/?page_id=7155"},"modified":"2020-02-29T11:24:58","modified_gmt":"2020-02-29T09:24:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/11heroes.com\/en\/faq\/","title":{"rendered":"FAQ &#8211; Frequently asked questions"},"content":{"rendered":"<h2>11Heroes Memberships<\/h2>\n<div class=\"mks_accordion\">\n<div class=\"mks_accordion_item\">\r\n            <div class=\"mks_accordion_heading\">Which Memberships are available?<i class=\"fa fa-plus\"><\/i><i class=\"fa fa-minus\"><\/i><\/div>\r\n                <div class=\"mks_accordion_content\">\n<ul>\n<li><strong>Daily Fantasy Pro Membership<\/strong>: Some articles are only available to members. With the Pro Membership you get access to all articles on 11Heroes.com You also get access to the exclusive Whatsapp Group.<\/li>\n<li><strong>Telegram Paid Picks Pro<\/strong>: The Paid Picks Pro is only available in the exclusive Telegram Group Paid Picks Pro. You will receive the invitation link to the Telegram Group when you sign up for the monthly membership Paid Picks Pro.<\/li>\n<\/ul>\n<p>You can cancel your registration at any time and you are not bound for a long term.<\/p>\n<\/div>\r\n            <\/div>\n<div class=\"mks_accordion_item\">\r\n            <div class=\"mks_accordion_heading\">How do the Memberships work<i class=\"fa fa-plus\"><\/i><i class=\"fa fa-minus\"><\/i><\/div>\r\n                <div class=\"mks_accordion_content\">\n<ul>\n<li>The Memberships are a monthly subscription.<\/li>\n<li>The billing is done monthly via PayPal.<\/li>\n<li>You can cancel the subscription at any time. There is no minimum term.<\/li>\n<\/ul>\n<\/div>\r\n            <\/div>\n<div class=\"mks_accordion_item\">\r\n            <div class=\"mks_accordion_heading\">How can I cancel a subscription?<i class=\"fa fa-plus\"><\/i><i class=\"fa fa-minus\"><\/i><\/div>\r\n                <div class=\"mks_accordion_content\">\n<p>If you have subscribed by mistake or wish to cancel your subscription: You can follow the <a href=\"https:\/\/www.paypal.com\/li\/smarthelp\/article\/how-do-i-cancel-a-recurring-payment,-subscription,-or-automatic-billing-agreement-i-have-with-a-merchant-faq1067\">official guide from PayPal<\/a>.<\/p>\n<h3>How to cancel a subscription or a direct debit payment agreement<\/h3>\n<ol>\n<li>Log in to your PayPal account.<\/li>\n<li>Click\u00a0<b>Settings<\/b>\u00a0near the top of the page.<\/li>\n<li>Click\u00a0<b>Payments<\/b>.<\/li>\n<li>Click\u00a0<strong>Manage pre-approved payments<\/strong>.<\/li>\n<li>Click\u00a0<strong>Cancel<\/strong>\u00a0or\u00a0<strong>Cancel automatic billing<\/strong>\u00a0and follow the instructions.<\/li>\n<\/ol>\n<\/div>\r\n            <\/div>\n<\/div>\n<div class=\"mks_accordion\"><\/div>\n<h2 data-fontsize=\"22\" data-lineheight=\"39\"><\/h2>\n<h2 data-fontsize=\"22\" data-lineheight=\"39\">Fantasy Football Basics<\/h2>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">What is daily fantasy football?<\/h3>\n<p>Fantasy football combines sports betting with a management game. In daily fantasy football you, the manager, set up a team using the players in a competition, for example, a league or a championship. This team then competes in a tournament against teams set up by the other participants. In these competitions, you can not only play in the English Premier League or the German Bundesliga, but also in big tournaments like a European or World Championship. A tournament works in the same way for all participants. You pay the entry fee for which you receive a budget, you then use this to put together your team. Tournament winners are decided at the end of the game based on the points scored by each team. Your team is evaluated based on the statistics from the real match day. Read more about this in the article: \u201c<a href=\"https:\/\/11heroes.com\/lessons\/what-is-fantasy-football\/\">What is Fantasy Football?<\/a>\u201d<\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Can anyone learn to play daily fantasy football?<\/h3>\n<p>Anyone can learn to play daily fantasy football profitably. Again, nobody is born a champion. You a bit of time and patience before you can make money from the tournaments regularly. With us as a strategic partner however, your path to victory will become a lot shorter. We have developed a comprehensive concept with which every fantasy manager can improve their skills. We take you by the hand and make you a better coach. Our strategy section is the place to find an overview of all the content we provide to help you to learn.<\/p>\n<p><a href=\"https:\/\/11heroes.com\/learn-daily-fantasy-football\/\">Learn Daily Fantasy Football<\/a><\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">What does it cost to play fantasy football?<\/h3>\n<p>Basically how much fantasy football costs depends on how many tournaments you play and the price of the admission fees. Our partners offer tournament formats to suit all ability levels. While there are free tournaments (freerolls) for beginners, experienced fantasy managers can also play tournaments with entry fees far about the \u20ac50 price mark.<\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Can you play daily fantasy football for free?<\/h3>\n<p>Our partners\u2019 platforms offer you the opportunity to participate in tournaments without putting your own money at risk. Firstly, many vendors will regularly invite you to freerolls. These free games will allow you to participate in tournaments regularly and earn your first profits. In addition, you\u2019ll get a welcome bonus from our partners when you make your first deposit.<\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Is there a difference to seasonal fantasy football?<\/h3>\n<p>Seasonal fantasy football is rather like the long-term counterpart of daily fantasy football. In seasonal fantasy football, as the name suggests, you play a whole season. So you have to keep playing actively in order to have a shot at the overall win. Moreover, there is generally just a small amount in the prize pot for which you play. In daily fantasy football every manager has the same basic requirements. Everyone has the same budget to work with when setting up a team. So if you happen to miss one game, you can start again in the next tournament. Moreover daily fantasy football is played for money. In a similar way to poker, you buy yourself into tournaments. Hence the size of the prize pool is based on the number of participants.<\/p>\n<p><a href=\"https:\/\/11heroes.com\/daily-vs-seasonal-fantasy-football-explained\/\">Daily vs Seasonal Fantasy Football Explained<\/a><\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Are there people who earn a living through daily fantasy football?<\/h3>\n<p>In America in particular, there are people who earn millions through fantasy sports. While the market in Europe is still not quite as big, you can already win impressive amounts of money. It is particularly important that fantasy sports in Europe is still in its infancy. People who developed a solid understanding of it now, will be among the big winners, once the market has fully developed.<\/p>\n<p><a href=\"https:\/\/11heroes.com\/daily-fantasy-football-made-easy\/\">Daily Fantasy Football Made Easy<\/a><\/p>\n<h2 data-fontsize=\"22\" data-lineheight=\"39\">My fantasy football bonus<\/h2>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Is there a fantasy football bonus for 11Heroes members?<\/h3>\n<p>Of course, eventually you will want to test your knowledge and compete against other managers. The more money you have available, the more tournaments you can play. To ease your start into fantasy football, we have negotiated a great welcome bonus for you. This bonus means that right from the very beginning, you start with an advantage into the game and you can dare to brave the tournaments.<\/p>\n<p><a href=\"https:\/\/11heroes.com\/bonus\/\">Learn more about the bonus offers<\/a><\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">How do I get the bonus?<\/h3>\n<p>Unlocking the bonus is easy. Just follow the banners in our partner area here or in the FAQ. They will lead you directly to the platforms. Once there, you just need to register and make your first deposit. Only a few moments later, the bonus will be credited to your player account and you can start.<\/p>\n<p><a href=\"https:\/\/11heroes.com\/bonus\/fanteam-bonus\/daily-fantasy-football-on-fanteam-made-easy\/\">Get your bonus on Fanteam<\/a><\/p>\n<p><a href=\"https:\/\/11heroes.com\/bonus\/fantasybet\/win-money-without-paying-money-this-is-how-it-works-on-fantasybet\/\">Get your bonus on FantasyBet<\/a><\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Can you receive the bonus multiple times?<\/h3>\n<p>Each player can secure one fantasy football bonus per platform. Of course you have the option to register with different providers. Logically, you can then receive a new bonus. In addition, our top sellers constantly run promotions, which benefit you even more. So there are, for example, weekly freerolls for all active players. These free spins make it possible for you to participate in real money tournaments without any risk.<\/p>\n<h2 data-fontsize=\"22\" data-lineheight=\"39\">My user account<\/h2>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">I forgot my username \/ password \/ email<\/h3>\n<p>If you forget your username, password or email, please go to the login area. Here you need to click on \u201cLost your Password?\u201d. Then enter your email or your username and we\u2019ll send you a new password.<br \/>\nIf you do not receive an email, please look in your spam folder and make sure you have entered the correct email address.<br \/>\nIf you can not remember your email address, username or password, please contact our customer-service team directly. To verify your identity, in certain circumstances you may have to provide us with a copy of your ID.<\/p>\n<h3>How can I cancel my subscription?<\/h3>\n<p>PayPal has no way to validate the authenticity of the person making a cancellation request through our website. You have to log into PayPal and cancel the subscription from there.<\/p>\n<ul>\n<li>Go to Settings.<\/li>\n<li>Click Payments.<\/li>\n<li>Under &#8220;Preapproved payments&#8221;, click Manage preapproved payments.<\/li>\n<li>elect the merchant whose agreement you want to cancel and click Cancel. Click Cancel Profile to confirm your request.<\/li>\n<li>For more information check out the FAQ <a href=\"https:\/\/www.paypal.com\/us\/smarthelp\/article\/how-do-i-cancel-a-subscription-faq577\">How do I cancel a subscription? &#8211; PayPal<\/a><\/li>\n<\/ul>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">I forgot my username on Fanteam \/ Fantasybet<\/h3>\n<p>There are two easy ways to find out your username.<br \/>\n1. Check the email which you received during the registration on the platform. This should also include your username.<br \/>\n2. Contact the platform\u2019s customer-service team directly. You will receive quick and usually straightforward help from them.<\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Can I deactivate my account?<\/h3>\n<p>If you want to deactivate your account, please contact our customer-service team directly through the ticket system at the bottom of the website. Please let us know the reason for the deactivation. Perhaps we can help you in another way.<\/p>\n<h2 data-fontsize=\"22\" data-lineheight=\"39\">Fantasy football platforms<\/h2>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Which fantasy football platforms are recommended?<\/h3>\n<p>At 11Heroes we investigate all players in the European market according to strict guidelines. The providers which currently meet our high quality and safety standards, are Fanteam and Fantasybet. These two vendors offer a large tournament selection, an excellent bonus, fair bonus conditions and the highest security standards.<\/p>\n<p><a href=\"https:\/\/11heroes.com\/fantasybet-review-facts-bonus-software-tournament-selection\/\">FantasyBet Review: Facts about bonus, software, tournaments<\/a><\/p>\n<p><a href=\"https:\/\/11heroes.com\/bonus\/fanteam-bonus\/\">Get your Fanteam Bonus<\/a><\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">Can I use fantasy sports sites from America?<\/h3>\n<p>In America, fantasy coaches can access a portfolio of different sports. Unfortunately, at this time it is not possible for European players to make use of American platforms. If this changes, we\u2019ll let you know immediately.<\/p>\n<h3 data-fontsize=\"18\" data-lineheight=\"27\">How do I recognize a serious fantasy sports provider?<\/h3>\n<p>If you want to research a fantasy sports providers yourself, you should pay attention to a lot of different factors. Important elements in assessing the seriousness of a provider include: the range of games; the amount of the bonus; the bonus conditions and the safety of the site. What encryption is used for the payment information and personal information? It is not always easy to obtain clarity on this point. With this in mind, please take a look at our reviews of Fanteam and FantasyBet and choose the right platform.<\/p>\n<blockquote><p>Helpful links<\/p>\n<ul>\n<li><a href=\"http:\/\/info@11heroes.com\/\">Contact<\/a><\/li>\n<li><a href=\"https:\/\/11heroes.com\/first-steps-fantasy-football\/\">First Steps in Fantasy Football<\/a><\/li>\n<li><a href=\"https:\/\/11heroes.com\/learn-daily-fantasy-football\/\">Learn Daily Fantasy Football<\/a><\/li>\n<li><a href=\"http:\/\/www.11heroes.com\/about-us\">About us \u2013 who we are<\/a><\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>11Heroes Memberships Fantasy Football Basics What is daily fantasy football? Fantasy football combines sports betting with a management game. In daily fantasy football you, the manager, set up a team using the players in a competition, for example, a league or a championship. This team then competes in a tournament against teams set up by [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":14162,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-7155","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Read the FAQ&#039;s of 11Heroes or get in touch with the team.<\/title>\n<meta name=\"description\" content=\"Do you have any questions that you need answered? Read our FAQ&#039;s or get in touch with our support team. 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